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World Elder Abuse Awareness Day: What Can Financial Institutions Do to Become More Aware?

By: Terri Luttrell, CAMS-Audit

Every year, it is estimated elder adults are exploited for up to $36 billion. World Elder Abuse Awareness Day aims to bring worldwide awareness to this under-reported problem. It is an international United Nations observance day that is commemorated by most countries around the globe on June 15. Elder abuse and elder financial exploitation (EFE) specifically is a growing concern in our families and communities as the baby boomer generation hits their senior years and is the most common form of reported elder abuse in the United States.

The National Adult Protective Services Association defines EFE as when a person misuses or takes the assets of a vulnerable adult for his/her own personal benefit. This frequently occurs without the explicit knowledge or consent of a senior or disabled adult, depriving him/her of vital financial resources for their future needs.

According to the Consumer Financial Protection Bureau in their February 2019 publication Suspicious Activity Reports on Elder Financial Exploitation: Issues and Trends, SAR filings on EFE quadrupled from 2013 to 2017, totaling 63,500 in 2017 for a total of $1.7 billion reported by financial institutions. Nearly 80% of these victims experience a monetary loss averaging $34,200, with 7% over $100,000. Since this crime is known to be under-reported because the perpetrator is often a family member or close associate, it is assumed that the actual number is significantly higher, estimated by the National Adult Protective Services Association at a loss between $2.9 billion to $36 billion.

Financial institutions are in a unique position to detect possible financial exploitation early before the senior loses their life savings and/or livelihood.

What can banks and credit unions do to better prevent EFE and protect their elder customers/members? Here are five items to implement at an institution:

    1. Be proactive. Banks and credit unions can take a proactive approach in stopping this cruel and dehumanizing crime before it becomes life-changing for the victims. The key to identifying it early is by noticing a change in a person’s established financial patterns.
    2. Train the appropriate staff. Ensure the necessary staff, from the front line to the back office, is trained in the EFE red flags so they can spot potential abuse and stop it before it happens.
    3. Optimize your AML software. Anti-money laundering and fraud monitoring software should alert to changes in a customer’s financial behavior, such as sudden spikes in outgoing wire and/or cash activity.
    4. Connect with your local Adult Protective Services (APS) office. APS is a program provided by state and/or local governments serving older adults and adults with disabilities. Every state has its own APS system where institutions can, and should, report cases of EFE. In fact, financial institutions in 58% of states are required to some extent to report suspected cases of EFE.
    5. Know the warning signs. The American Bankers Association published a list of red flags to look for in cases of EFE:
      • Unusual activity in an older person’s bank accounts, including large, frequent or unexplained withdrawals
      • Changing from a basic account to one that offers more complicated services the customer does not fully understand or need
      • Withdrawals from bank accounts or transfers between accounts the customer cannot explain
      • A new “best friend” accompanying an older person to the bank
      • Sudden non-sufficient fund activity or unpaid bills
      • Closing CDs or accounts without regard to penalties
      • Uncharacteristic attempts to wire large sums of money
      • Suspicious signatures on checks, or outright forgery
      • Confusion, fear or lack of awareness on the part of an older customer
      • Checks written as “loans” or “gifts”
      • Bank statements that no longer go to the customer’s home
      • New powers of attorney the older person does not understand
      • A caretaker, relative or friend who suddenly begins conducting financial transactions on behalf of an older person without proper documentation
      • Altered wills and trusts

Each financial institution has an obligation to monitor for EFE, and, as previously stated, many states have mandatory reporting requirements to APS in addition to SAR filing.

Together, we can all work together to better protect our elders and their livelihoods from financial exploitation.

Join us for a free webinar on detecting elder financial exploitation on Thursday, June 20. 

About the Author

Terri Luttrell, CAMS-Audit

Terri Luttrell is a seasoned AML professional and former director and AML/OFAC officer with over 20 years in the banking industry, working both in medium and large community and commercial banks ranging from $2 billion to $330 billion in asset size. She has successfully worked with institutions in developing BSA/OFAC programs, optimizing various automated solutions, and streamlining processes while ensuring all regulatory requirements are met. As the Senior Manager of Strategy and Engagement at Abrigo, Terri provides insights that contribute and support long-term banking strategies based on analysis of market and industry trends, competitor developments, and financial and regulatory technology changes. She is an audit-certified anti-money laundering specialist and a board member of the Central Texas chapter of the Association of Certified Anti-Money Laundering Specialists (ACAMS). Terri earned her bachelor’s degree in business administration, specializing in business and finance, from the University of North Texas.

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