About the 2021 Business
Lending Process Survey

"Financial institutions over the last year have faced unprecedented challenges trying to get capital to their communities – from ramping up for the Paycheck Protection Program to monitoring credit risks. Our survey shows the day-to-day obstacles many community financial institutions deal with daily. Technology has made it easier for many of their borrowers to apply, but many lenders are still using a largely manual process for business loans."

Jay Blandford, President of Abrigo

Abrigo surveyed nearly 250 lenders, credit analysts, chief credit officers, chief risk officers, and other professionals
involved in the lending and credit risk process from financial institutions across the country.

See how your institution compares

Download the Digitalization Results Infographic

While financial institutions are recognizing the value of digital transformation, the results gleaned from the survey show that there is significant room for improvement for more efficiency, automation, and reduction in manual processes.


  • Key areas of inefficiency among peer institutions
  • Most common roadblocks in business lending
  • How digitalization trends have impacted technology adoption