Evans Bank Hosts BAM+ in the Abrigo Data Center to Increase Efficiency and Scalability

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Better Fit, Better Service

Community financial institutions manage large amounts of sensitive information and data, so it is not surprising that banks and credit unions have traditionally taken a cautious approach to cloud-based technology. When managed properly, however, hosted solutions provide a secure, effective way to manage an institution’s data and infrastructure. While cloud-based solutions can offer flexibility, operational cost savings, and scalability, not all hosted technology is created the same. In early 2020, New York-based community bank Evans Bank shifted away from its prior cloud computing provider in favor of the Abrigo Data Center (ADC). Now, BAM+ is securely hosted in the state-of-the-art ADC, a highly resilient environment with risk monitoring levels not currently sustainable by typical community financial institutions.

“The Abrigo Data Center has been the better fit for us and has provided better service,” said Chris Nowak, VP, BSA Officer at Evans Bank. “Since we’ve implemented it, we haven’t seen any issues with the data center or experienced any interruptions with production.”

Overcoming interruptions, like being unable to log in or a timing out of the solution, was one of many inefficiencies the Abrigo Data Center has helped Evans Bank resolve. For BSA Officers, quick turnaround on releases and receiving notifications is critical. With the ADC, BSA Officers have additional monitoring and transparency into the application environment. The ADC enables easier upgrades and faster response times to environment and application support inquiries. Evans Bank and other customers using BAM+ hosted in the ADC have access to dedicated information security and information technology teams, which can more easily view the institution’s instance to provide timely support and answer questions about the product or its output.

“...it’s peace of mind that it’s all taken care of. It’s one less worry that us BSA Officers have to worry about, on top of dozens of other things we have to deal with every day.”
Chris Nowak, VP, BSA Officer | Evans Bank

Peace of Mind with Increased Efficiency and Security

For institutions that are hesitant to shift from an on-premise solution to a cloud-based solution, Nowak says hosting is “110% worth the money.” Key advantages to the ADC over on-premise solutions include communication and speed.

“With on-prem, the reaction time is not as quick as someone in my position would like. Having the hosted solution in the Abrigo Data Center really helps with the quick turnaround on releases and notifications, as well as addressing any issues,” Nowak said. “There’s no middle connection needed from our IT folks, like with on-prem, so it eliminates that extra communication.”

Cloud-based technology like the Abrigo Data Center makes upgrades and releases seamless and easy, eliminating extraneous communication and planning. When Evans Bank receives a notification, they create a game plan for the release over the weekend, and by Monday morning, they can begin testing, knowing that the system has been updated. Users can be confident that they are using the correct version, while Abrigo takes care of the server requirements. “That’s well worth the money – it’s peace of mind that it’s all taken care of. It’s one less worry that us BSA Officers have to worry about, on top of dozens of other things we have to deal with every day.”

Not only is hosting BAM+ in the ADC more efficient, but it’s also secure. When hosting BAM+ in the ADC, customers receive enterprise-grade security. In addition to a dedicated team for information security and vendor due diligence, customers also have access to SOC reports and business controls, which are audited annually. 

“There’s usually some hesitation with security issues with a cloud-hosted solution, but after reviewing the documentation for the Abrigo Data Center, we feel confident that it’s as secure as it could be.”

“Hosting is 110% worth the money.”
Chris Nowak, VP, BSA Officer | Evans Bank

Flexibility to grow without straining resources

As institutions grow and their database continues to expand, the hardware to support and compute data volumes must also grow. Purchasing new equipment, providing ongoing maintenance, and testing functionality changes puts additional strain on resources – in terms of both capital and staffing. The ADC, however, can add computing, storage, and memory resources as quickly as needed without additional infrastructure spending by the financial institution. This capability is an essential feature for Evans Bank, which recently went through an acquisition, bringing in a significant amount of new data.

“Previously, when we were on-prem, we didn’t have the storage capabilities that Abrigo was recommending that we have to handle a larger customer base or even transactions…but now we don’t have to handle that – it’s all handled by Abrigo within the Abrigo Data Center,” Nowak said. “It’s refreshing to know that we can go through an acquisition and it’s one less thing we have to worry about.”

By hosting BAM+ in the Abrigo Data Center, Evans Bank is able to improve its BSA department’s efficiency and lower IT costs, creating flexibility to grow without worrying about internal resources and hardware requirements to meet their expanding needs.

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