Financial institutions can profitably reclaim their small business lending market by using technology to add speed and efficiency to the lending process, Abrigo Vice President of Banking Neill LeCorgne told banking industry leaders during the BAI Beacon Conference in Orlando, Fla., recently.
LeCorgne, the former president and director of a multi-bank holding company in Florida, said in a presentation at the national conference that technology can enhance the customer experience. It can also enable banks to convert efficiency improvements to lending capacity. It does this, he said, by replacing labor- and paper-intensive steps in:
- loan origination
- on boarding and
- portfolio management.
The right technology frees up lenders to go out and bring in new borrower relationships and allows the institution to grow without adding risk or lots of additional staff, he said. A banking platform that includes integrated solutions for lending, credit risk, and portfolio risk, can shrink the labor in the small business lending cycle to 16 hours from 35 hours and reduce costs by 54 percent, LeCorgne demonstrated during his presentation. This allows financial institutions to book smaller loans more quickly and to do so without neglecting credit quality.