Our core values are the guiding principles and fundamental beliefs that help us work together as a team. From newly hired to tenured employees, we abide by these values as we strive toward a common goal.
More than words on a page. Values are the framework for how we treat each other, our customers, and our work.
The Heart & SOUL of Abrigo
We sum up our values in one phrase: Heart and SOUL. The "heart" represents our love for others, and SOUL is an acronym for four fundamental values that we want every Penguin to demonstrate. This is our DNA, and it is woven into the fabric of the company. It’s how we measure our success in everything that we do.
Heart & SOUL impacts both our customers and our employees. It makes us extraordinary. The Abrigo core values are the secret sauce that makes us a great company.
Heart & SOUL
Love for Others
People come first. We build each other up and always take care of one another. We are united by our love for each other and our customers.
Speed to Results
GET SHIT DONE (GSD) is our motto when it comes to results in the workplace. Penguins consistently speak up, take action and accelerate towards a resolution.
Penguins are solution-driven. We don’t turn away from challenges and we don’t let issues go unresolved. “If you see a problem, fix it,” is our philosophy.
Everyone at Abrigo relentlessly pursues greatness. Grit is built into our character and we have remarkable tenacity. Our will to win is a driving force in the success and growth of our company.
Learn & Grow
Continuous learning keeps us competitive and on top of our game. We foster a culture of innovation and creativity by supporting the growth and development of our Penguins, investing in our people.
“It's important for Abrigo to have these core values and to use them on a daily basis. When we bring in the right people, everything else falls into place.”
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- Libby Sharman, Sales and Marketing
Celebrating the heart and SOUL of our company.
When Penguins show Heart & SOUL, they deserve recognition. Powerhouse Penguins was created to recognize employees for representing extraordinary Heart & SOUL. The program is employee-led, comprehensive, inclusive, and designed to reward the amazing efforts of Penguins across Abrigo. After all, some of the most powerful recognition comes from the people you work with every day.
2021 Powerhouse Penguin Award Winners
Love for Others
PJ Farrell, Manager, Acquisition Sales
"PJ has gone above and beyond to help me get up to speed on all things Abrigo. He has spent many hours with me teaching and helping me. Without his support, I would not be where I am today. I am so grateful for his expertise and knowledge."
"PJ is the guy who is always helping one of his colleagues behind the scenes. He doesn't need the attention or spotlight but genuinely cares about individuals and their success. He is a servant leader on our team who goes above and beyond with his love for others."
Speed to Results
Robert Austin, Senior Staff DBA
"Rob goes above and beyond to get the job done, mentoring others to be like him while at it and keeps looking for ways to improve things. He constantly looks for ways to automate and improve processes. Rob is my role model."
"A true asset to the DBA team, and I appreciate all he does. He is also coaching and mentoring new DBA additions to the team."
Thomas Curley, Segment Marketing
"Not only is he a joy to work with, but Thomas also gets shit done! You can always rely on him to take ownership of the tasks you ask him to complete. He's incredibly responsive and leaves no stone unturned. I think he is a great example of all of our values."
"There is never a problem or opportunity that comes across Thomas's plate he doesn't tackle head-on. Thomas does this all without hesitation, whether it was running the marketing team's first intern program, digging into Workify issues, or leading the C&L marketing metrics to new heights."
Josh Ridewood, Sales Engineering
"Josh has gone above and beyond this year and has become one of our most reliable Sales Engineers. On a short-staffed team, Josh has contributed nonstop to ensure the Sales team's success and has worked to bring new SEs up to speed as quickly as possible."
"Josh has become an absolute powerhouse on our SE team and consistently goes above and beyond to help prep for the most complex customer demos!! He is a SOLID team player and never has any problem contributing beyond the expected levels. His schedule is insane yet always enters customer meetings with a positive attitude."
Learn & Grow
Coleen Workman, Customer Operations
"Tireless efforts to impact the referenceable and searchable resources available. Her work has helped the entire support team become bigger, bolder, and faster in achieving our goals."
"She is the heart and soul of the support team. Exceeding customer expectations, making sure everyone has the resources needed when they are helping customers and just wanting to learn. Always willing to stop, drop and roll to make sure the team is successful in areas most needed."
Jackie Myers, Customer Engagement
"Jackie's commitment to delighting and engaging our customers is everything we need at Abrigo. Her leadership and work on Abrigo Community 2.0 have been critical to our retention efforts. She is a joy to work with and is always positive and open to suggestions that will help our customers."
"Jackie has been working tirelessly to update Abrigo Communities and make it more useful for our clients. This is a huge impact on the company. The better tailored Abrigo Communities becomes the fewer support cases and happier customers. Jackie also has phenomenal ideas when working with her on Employee Council. She's quick to think of new things and truly has the power to convince those around her to act. Abrigo would not be the same without her."
Stop, Drop & Roll
Katrina Walker, Technical Support
“She was so genuine, friendly, and incredibly kind. Kat led by example and made a tremendous impact with her above-and-beyond work ethic, her extraordinary leadership, and her incredibly positive energy. I am so appreciative of her friendship.”
“I learned how our Customer Support team handled inquiries and support cases. I was amazed at how well the team functioned and it was Kat's leadership that made them so successful. She handled cases herself and she was an excellent representation of "lead by example."
Created in 2022 in memory of Katrina Walker
In her 20+ years, Katrina embodied Abrigo’s values with her above-and-beyond work ethic and dedication to customers. She would stop, drop, and roll to help her customers and coworkers solve a problem. Always the first to smile and the last to leave a problem unsolved, Katrina left a legacy of kindness and hard work that will not be forgotten.
Criteria for the award in her honor include:
- Customer-first mentality and outstanding work ethic
- Responsiveness to every question, big or small
- Positivity, even during challenging support cases
- Problem-solving that empowers the customer
Abrigo is passionate about "Love for Others," and that means reaching out beyond our walls. We are committed to supporting organizations that are important to our employees. When we support our communities and elevate those who need it most, we become better ourselves. We are all at our best when we do good for those around us. That's the "heart" in Heart & SOUL.
Abrigo is proud to have a charitable match program that allows employees to double their impact on causes and non-profits important to them. Not only does Abrigo have a 1:1 dollar match for contributions given, we also have a "Dollars for Doers" program where volunteer hours turn into charitable gifts for that organization.
We are more than a company—we are part of a community. That means we look for ways to have a positive impact. We offer paid volunteer days so that Penguins can get involved in initiatives that are important to them. Every year, we set aside a dedicated week focused on volunteering. Our Employee Resource Groups (ERGs) help guide our efforts to support the volunteer initiatives our Penguins are passionate about.