Our core values are the guiding principles and fundamental beliefs that help us work together as a team. From newly hired to tenured employees, we abide by these values as we strive toward a common goal.
More than words on a page. Values are the framework for how we treat each other, our customers, and our work.
The Heart & SOUL of Abrigo
We sum up our values in one phrase: Heart and SOUL. The "heart" represents our love for others, and SOUL is an acronym for four fundamental values that we expect everyone to demonstrate. This is our DNA, and it is woven into the fabric of the company. It’s how we measure our success in everything that we do.
Heart & SOUL impacts both our customers and our employees. It makes us extraordinary. The Abrigo core values are the secret sauce that makes us a great company.
Heart & SOUL
Love for Others
People come first. We build each other up and always take care of one another. We are united by our love for each other and our customers.
Speed to Results
GET SHIT DONE (GSD) is our motto when it comes to results in the workplace. Our team members consistently speak up, take action and accelerate towards a resolution.
We are solution-driven. We don’t turn away from challenges and we don’t let issues go unresolved. “If you see a problem, fix it,” is our philosophy.
Everyone at Abrigo relentlessly pursues greatness. Grit is built into our character and we have remarkable tenacity. Our will to win is a driving force in the success and growth of our company.
Learn & Grow
Continuous learning keeps us competitive and on top of our game. We foster a culture of innovation and creativity by supporting growth and development and investing in our people.
“It's important for Abrigo to have these core values and to use them on a daily basis. When we bring in the right people, everything else falls into place.”
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- Libby Sharman, Sales and Marketing
Celebrating the heart and SOUL of our company.
When our people show Heart & SOUL, they deserve recognition. Powerhouse Awards is a program created to recognize employees for representing extraordinary Heart & SOUL.
The program is employee-led, comprehensive, inclusive, and designed to reward the amazing efforts of everyone across Abrigo. After all, some of the most powerful recognition comes from the people you work with every day.
2022 Powerhouse Award Winners
Love for Others
Olivia Dewagon, Product Management
"Olivia has been a fantastic mentor since the day I joined the company. She has stepped into the role as our manager in our time of need and she is an absolute rock. She is calm, cool, and collected in a time where it would be quite easy not to be. I can’t thank her enough for her demeanor and for all her support."
"At the beginning of this year, Olivia took on the FinCrimes Project Management team in the middle of a complete senior leadership restructure and process change while literally having a child. It has been a year of changing mostly all of what is done in the PM world for processes, scope, and personnel and she has been an upbeat leader who ensures everyone around her has the tools to succeed."
Speed to Results
Jeff Penn, IT Services
"Jeff has been assisting us with the move from Natterbox to Ring central and has been very diligent, and willing to help us make the transition smooth. Also, very attentive with the needs of the current support team, as well with the incoming folks. And just beyond priceless commentary he adds to the Huddle! Doesn’t get better than that!"
"Jeff has been essential to the success of switching vendors for taking incoming support calls. He's gone beyond the responsibilities of IT guru to understand the support team's process, manage the teams involved, and navigated a tough integration partner with patience and resilience. It resulted in a seamless transition that caused no disruptions, and he has continued to support the initiative with any issues that have come up. Jeff is the best!"
Stephanie LaJoie, Infrastructure Engineering
"Stephanie has taken on multiple roles to bridge the gap between Infrastructure and Development. This is especially helpful for products that have limited tribal knowledge. This drastically improves the readiness of our products and potential exposure to regulatory issues."
"I wanted to recognize all the work that Stephanie has done on the IQAS issues. She's truly gone above and beyond her role to provide support to the Product and R&D teams. She is not only the subject matter expert for IQAS but also has put in evening and weekends to improve the product and resolve the issues that customers have been having with scans."
Anthony McGirr, Database Administration
"Tony is a key component to the success of the Infrastructure Engineer team. He is always willing to help when we are stuck even when he is swamped with migrations. Not only does he teach, but Tony also documents anything that could help others. Teamwork really makes the dream work, and he is a great example of that. I truly appreciate everything he has done to make us a better team."
"Tony is always willing to share his technical knowledge with fellow employees. He goes above and beyond to solve technical problems for our customers. Moving so many customers into the ADC has helped support response times and the customer experience."
Learn & Grow
Karli Smiley, Integration Engineering
"Karli took on challenging implementation projects such as Apple user script creation, Ron Blue and Zero Hash Non-fi new logo. She also completed complicated tasks such as Apple Users Modification script and Emerald CIS conversion. All within just a year of being hired."
"Karli completed her first conversion. Taking on complicated projects such as Apple user creation script and Ron Blue new logo and all their unique demands. Willing to be a team player and help when asked."
Spencer Hines, Implementation Consulting
"Spencer goes above and beyond in every single thing and does it ridiculously quick as well. Without Spencer's work on Usage Analysis, best practices, and more we would not be in the position we are as a company to provide such great metrics to Customers. Spencer's contributions are unparalleled, and he is an absolute joy to work with. As an example, today I asked if we had any Consumer Origination flow charts. Within two hours, Spencer made me a document and a live video of how it works. Incredible work and should be recognized every day because he makes us all better!"
"Spencer continually innovates on things that matter to clients, such as enhanced reporting and usage data. Most recently, he led the creation of the program to implement LOS Essentials, which takes a vastly different approach by relying solely on out of the box templates (vs where we normally configure by client) and using a split of group sessions and individual sessions so that we can scale while still giving the client a great experience."
Stop, Drop & Roll
Cody Dauphine, Infrastructure Engineering
“Cody is a hard worker and goes to bat for his team no matter what. He's an awesome leader and inspires me every day to always put my best foot forward. He is always willing to teach the team new things or just bounce ideas off everyone. He’s the true definition of a team player and wants to see everyone around him get better.”
“Cody has stepped into the Team Lead role on the Infrastructure Engineering team this quarter and has been an incredible example to the rest of the team. He is always ready to tackle the hardest cases and to help support his teammates. It's been an incredibly busy time and Cody has really risen to the challenge."
Created in 2022 in memory of Katrina Walker
A legacy of kindness and hard work that will not be forgotten
In her 20+ years, Katrina embodied Abrigo’s values with her above-and-beyond work ethic and dedication to customers. She would stop, drop, and roll to help her customers and coworkers solve a problem. Always the first to smile and the last to leave a problem unsolved,
Criteria for the award in her honor include:
- Customer-first mentality and outstanding work ethic
- Responsiveness to every question, big or small
- Positivity, even during challenging support cases
- Problem-solving that empowers the customer
Loving others at Abrigo and beyond.
Abrigo is passionate about "Love for Others," and that means reaching out beyond our walls. We are committed to supporting organizations that are important to our employees. When we support our communities and elevate those who need it most, we become better ourselves. We are all at our best when we do good for those around us. That's the "heart" in Heart & SOUL.
Abrigo is proud to have a charitable match program that allows employees to double their impact on causes and non-profits important to them. Not only does Abrigo have a 1:1 dollar match for contributions given, we also have a "Dollars for Doers" program where volunteer hours turn into charitable gifts for that organization.
We are more than a company—we are part of a community. That means we look for ways to have a positive impact. We offer paid volunteer days so that our people can get involved in initiatives that are important to them. Every year, we set aside dedicated time for volunteering. Our Employee Resource Groups (ERGs) help guide our efforts to support the volunteer initiatives our pepole are passionate about.