Our core values are the guiding principles and fundamental beliefs that help us work together as a team. From newly hired to tenured employees, we abide by these values as we strive toward a common goal.
Company Values
More than words on a page. Values are the framework for how we treat each other, our customers, and our work.
The Heart & SOUL of Abrigo
We sum up our values in one phrase: Heart and SOUL. The "heart" represents our love for others, and SOUL is an acronym for four fundamental values that we expect everyone to demonstrate. This is our DNA, and it is woven into the fabric of the company. It’s how we measure our success in everything that we do.
Heart & SOUL impacts both our customers and our employees. It makes us extraordinary. The Abrigo core values are the secret sauce that makes us a great company.
Heart & SOUL
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Love for Others
People come first. We build each other up and always take care of one another. We are united by our love for each other and our customers.
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Speed to Results
GET SHIT DONE (GSD) is our motto when it comes to results in the workplace. Our team members consistently speak up, take action and accelerate towards a resolution.
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Own It
We are solution-driven. We don’t turn away from challenges and we don’t let issues go unresolved. “If you see a problem, fix it,” is our philosophy.
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Uncommon Grit
Everyone at Abrigo relentlessly pursues greatness. Grit is built into our character and we have remarkable tenacity. Our will to win is a driving force in the success and growth of our company.
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Learn & Grow
Continuous learning keeps us competitive and on top of our game. We foster a culture of innovation and creativity by supporting growth and development and investing in our people.
“It's important for Abrigo to have these core values and to use them on a daily basis. When we bring in the right people, everything else falls into place.”
- Libby Sharman, Sales and Marketing
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Heart & SOUL Awards
Celebrating the heart and SOUL of our company.
Powerhouse Performers
Employee Recognition
When our people show Heart & SOUL, they deserve recognition. Powerhouse Awards is a program created to recognize employees for representing extraordinary Heart & SOUL.
The program is employee-led, comprehensive, inclusive, and designed to reward the amazing efforts of everyone across Abrigo. After all, some of the most powerful recognition comes from the people you work with every day.
2021 Powerhouse Award Winners
Love for Others
PJ Farrell, Manager, Acquisition Sales
Speed to Results
Robert Austin, Senior Staff DBA
Own it
Thomas Curley, Segment Marketing
Uncommon Grit
Josh Ridewood, Sales Engineering
Learn & Grow
Coleen Workman, Customer Operations
Innovation
Jackie Myers, Customer Engagement
Stop, Drop & Roll
Katrina Walker, Technical Support
“She was so genuine, friendly, and incredibly kind. Kat led by example and made a tremendous impact with her above-and-beyond work ethic, her extraordinary leadership, and her incredibly positive energy. I am so appreciative of her friendship.”
“I learned how our Customer Support team handled inquiries and support cases. I was amazed at how well the team functioned and it was Kat's leadership that made them so successful. She handled cases herself and she was an excellent representation of "lead by example."
Created in 2022 in memory of Katrina Walker
In her 20+ years, Katrina embodied Abrigo’s values with her above-and-beyond work ethic and dedication to customers. She would stop, drop, and roll to help her customers and coworkers solve a problem. Always the first to smile and the last to leave a problem unsolved, Katrina left a legacy of kindness and hard work that will not be forgotten.
Criteria for the award in her honor include:
- Customer-first mentality and outstanding work ethic
- Responsiveness to every question, big or small
- Positivity, even during challenging support cases
- Problem-solving that empowers the customer
“Abrigo’s core values are the foundation and lifeline of the company. It is who we are to each other and our customers every single day.”
– Ray L Perez, Human Resources
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Giving Back
Loving others at Abrigo and beyond.
Abrigo is passionate about "Love for Others," and that means reaching out beyond our walls. We are committed to supporting organizations that are important to our employees. When we support our communities and elevate those who need it most, we become better ourselves. We are all at our best when we do good for those around us. That's the "heart" in Heart & SOUL.
Giving
Abrigo is proud to have a charitable match program that allows employees to double their impact on causes and non-profits important to them. Not only does Abrigo have a 1:1 dollar match for contributions given, we also have a "Dollars for Doers" program where volunteer hours turn into charitable gifts for that organization.
Volunteerism
We are more than a company—we are part of a community. That means we look for ways to have a positive impact. We offer paid volunteer days so that our people can get involved in initiatives that are important to them. Every year, we set aside dedicated time for volunteering. Our Employee Resource Groups (ERGs) help guide our efforts to support the volunteer initiatives our pepole are passionate about.
