AML/CFT

Quad City Bank and Trust ensures BSA continuity and strengthens compliance with Abrigo SAMS

Bank asset size

$2.5 billion

Product

Suspicious Activity Monitoring Services (SAMS)

Results

Improved alert resolution efficiency

About the financial institution

Located in the Quad Cities region on the Iowa-Illinois border, Quad City Bank and Trust is part of a multichartered holding company with nearly $10 billion in combined assets. The bank acts as an upstream correspondent bank for more than 200 community financial institutions across the Midwest, offering settlement services for checks, wires, ACH, and FedNow. Its five locations have a strong community focus, providing customized solutions and personalized service.

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Summary:

Quad City Bank and Trust proactively partnered with Abrigo to maintain BSA/AML compliance coverage during a staffing transition. The institution’s complex role as a correspondent bank, plus concurrent projects across the institution, made uninterrupted compliance especially critical. Through Abrigo’s Suspicious Activity Monitoring Services (SAMS) offering, the bank leveraged expert investigator support, improved alert resolution efficiency, and enhanced regulatory documentation processes—all while onboarding a new BSA Officer with confidence.

“They’ve been super cooperative and flexible with
doing the things the way that we need to do them
according to our policies and procedures.... And they’ve been incredibly patient with me. It felt like a relief to have them on board.”

Anne O’Neill, COO and EVP, Quad City Bank and Trust

The results: Operational relief and long-term value

The SAMS engagement had immediate and lasting impacts on risk mitigation. With so many alerts generated each month, the bank faced the risk of falling behind on reviews and reporting during the staffing transition. By seamlessly integrating into the bank’s environment and taking responsibility for alert triage and case development, Abrigo’s investigators ensured that all alerts were addressed within regulatory timelines, eliminating the potential for backlogs and safeguarding the institution from audit or examiner concerns.