BSA/AML Investigation Best Practices and Quality Control

Presenter: Susan Senterfitt

Are you properly handling your alerts and cases during the investigation process? Do you know how a case differs from an alert? In this webinar, Susan Senterfitt will walk you through BSA/AML investigation best practices and quality control measures to ensure your BSA program remains compliant.

Download to Learn About:

    • Alert Triage and the importance of it in an investigation.
    • Alert pitfalls and successes, including false positive hits vs. true hits and what information to include.
    • The difference between an alert and a case as it pertains to investigations.
    • Quality control measures to put in place and who should perform them.

Access Recording

About the Presenter







Susan Senterfitt
Senior Financial Crimes Investigator, Banker’s Toolbox

Susan is a Senior Financial Crime’s Investigator and came to Banker’s Toolbox with 15+ years of experience in the financial services industry.  She worked in bill payment processing and QA for a financial services company before moving to Bank Operations for a large bank (she was the Lead in the Deposit Compliance department where her responsibilities included supporting areas such as BSA/AML, Deposit Records and Retirement Services).

Susan also worked at a large, multinational financial institution as a BSA Specialist (AML Investigator).  She joined Banker’s Toolbox Product Department in September 2012 as the Product Specialist and joined the Professional Services team in January 2017 as a Senior Financial Crimes Investigator. In her current role with the Financial Investigations Unit, Susan serves as an investigator working complex alerts/cases, writing SARs when warranted and acting as the Project Manager for various financial investigations projects.



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