"A couple of years ago I noticed an elderly customer wired out $25,000 marked 'new roof.' The wire beneficiary was not a company and whenever I see new roof or new driveway it raises a red flag. The next day a front line staffer called to say the customer was in the branch wanting to withdraw $30,000. He was accompanied by his son and appeared a little confused. I had the teller say we needed to order the funds, but he could come back in the morning and it would be ready for him. The 'son' seemed in a hurry to get the cash and we told him it would be ready by 10:00 a.m. Our Loss Prevention department viewed the outside cameras and showed the 'son' getting into a pickup that had another man in it and our customer getting into his own car. Loss Prevention contacted our customer's real son (who is older than the 'son' who came in the branch). The son confirmed there was no work being performed on his father's house and, with Loss Prevention's help, contacted the police. The next day when our customer and the false son came into the branch, detectives were waiting and the outcome was an arrest and jail time. Unfortunately they could not recover the $25,000, but it could have been worse as our customer had over $100,000 in his account."