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AML Case Management: Streamlining Compliance & Fraud Detection

Terri Luttrell, CAMS-Audit, CFCS
September 30, 2024
Read Time: 0 min

Rethinking risk management: Risk-based and efficient monitoring systems

Suspicious activity monitoring is a cornerstone of a robust AML/CFT program and is crucial in detecting and reporting money laundering, terrorist financing, and fraud. As the Federal Financial Institutions Examination Council (FFIEC) states in its examination manual, monitoring and reporting suspicious activity is critical to the United States’ ability to combat financial crime. The end game for an investigative team is to detect illicit activity and file suspicious activity reports (SARs), which ultimately assist law enforcement in stopping criminals in their tracks.

The Financial Crimes Enforcement Network (FinCEN) and federal bank examiners understand that financial institutions can't detect all suspicious transactions. However, solid policies, procedures, and processes must be in place to monitor higher-risk products, services, customers, and geographies, in addition to understanding and detecting fraud typologies. This means that financial institutions’ suspicious activity monitoring systems must be risk-based and efficient, and this is where a shared case management approach becomes critical.

As financial crime becomes increasingly sophisticated, financial institutions must rethink how they manage risk. One critical shift is the integration of fraud and AML/CFT alerts through shared AML case management systems. This approach is not just a best practice; it’s quickly becoming a necessity for effective compliance. Shared case management helps streamline processes, reduce duplication, and improve communication between fraud and AML/CFT teams. It also directly responds to evolving regulatory requirements, especially with fraud now included in FinCEN’s national priorities.

Ending inefficient siloes: Combining fraud & AML/CFT insights

Fraud and AML/CFT programs often operate in silos, each with its own manager, alerts, and investigative processes. With financial crime evolving, the lines between fraud and money laundering have blurred. Remember, all fraud proceeds must be laundered, and AML/CFT investigators are in a unique position to see a bigger picture of illicit activity.  By combining fraud and AML/CFT alerts into a single , financial institutions can streamline case investigations and enhance detection. For example, the fraud team may flag suspicious account activity while the AML team notices large, unusual transactions. When these insights are combined, the institution can connect the dots faster and with more accuracy, resulting in quicker resolutions and reduced risk.

FinCEN’s national priorities now include fraud.

A significant change in 2021 was the inclusion of fraud in FinCEN’s AML/CFT priorities. This shift means that AML/CFT officers are now expected to focus more on fraud prevention. Historically, fraud and AML/CFT were treated as distinct risks, but the regulatory landscape is changing. Financial institutions must adapt by integrating fraud detection into their AML/CFT programs. Shared case management is critical to addressing this challenge, allowing AML/CFT officers to have complete visibility into potential fraud risks and react accordingly.

FinCEN's innovation emphasis: Managing AML and fraud cases together

The July 2024 Proposed Rule to Strengthen and Modernize Financial Institutions’ AML/CFT Programs emphasizes, among other things, innovation and process streamlining. Financial institutions are being encouraged to adopt new technologies that enhance efficiency and effectiveness. Shared case management fits right into this narrative, as it simplifies workflows and reduces redundancies. Instead of having multiple departments working in parallel, a shared system allows everyone to access the same information in real time, improving overall efficiency.

By modernizing AML/CFT programs with shared case management, financial institutions can align with regulatory expectations while improving their ability to detect and respond to financial crimes. It’s not just about compliance anymore; it’s about building a more efficient and effective program to keep up with evolving threats.

The case for shared AML case management

Shared case management offers several critical benefits for financial institutions when designing a robust AML/CFT program:

  • Enhanced collaboration: By removing the silos between fraud and AML professionals, institutions can improve collaboration and speed up investigations. This leads to faster resolution times and a more coordinated approach to managing risk.
  • Improved detection: Shared case management allows institutions to analyze data from both fraud and AML alerts, leading to more comprehensive insights. This holistic view helps detect more complex schemes involving different types of financial crime.
  • Regulatory alignment: As fraud is now part of FinCEN’s national priorities, integrating fraud detection into AML/CFT programs is essential for compliance. Shared case management ensures that institutions are prepared to meet requirements outlined by regulatory authorities.
  • Streamlined processes: By combining fraud and AML alerts into one system, financial institutions can streamline their processes, reduce duplication, and improve overall efficiency. This is especially important as staffing shortages are impacting AML/CFT and fraud departments.

 

Key stages in the AML case management workflow

A well-structured AML case management process follows a series of defined stages to ensure suspicious activities are identified, investigated, and reported efficiently and in line with regulatory expectations. Understanding each phase helps compliance teams maintain consistency, streamline investigations, and support audit readiness.

Transaction Monitoring

Continuous surveillance of customer transactions using automated systems to detect unusual patterns or behaviors that may indicate money laundering or other financial crimes.

Alert Triage

Review and prioritize alerts triggered by monitoring systems. This step involves filtering out false positives and determining which cases require further investigation based on risk and complexity.

Case investigation

In-depth analysis of flagged cases. Investigators gather relevant data—including customer profiles, transaction histories, and external sources—and collaborate across departments to build a comprehensive picture.

Decision making

Based on collected evidence, the team determines the appropriate resolution, such as filing a Suspicious Activity Report (SAR), enhancing ongoing monitoring, or closing the case if no illicit activity is confirmed.

Documentation and reporting

All investigative actions, findings, and decisions are thoroughly documented. If required, SARs or similar reports are filed with regulatory authorities according to mandated timelines. Comprehensive records support both compliance and future audits.

Post-case review and continuous improvement

After a case is closed, teams review outcomes and identify lessons learned to refine processes, update risk models, and ensure the program remains responsive to emerging threats and regulatory changes.

A clear, step-by-step workflow not only strengthens your institution’s compliance but also supports collaboration, efficiency, and adaptability in responding to financial crime.



Addressing challenges in AML case management

While shared AML case management offers clear efficiency and compliance benefits, financial institutions continue to face significant challenges in day-to-day operations. Evolving regulatory requirements demand constant updates to policies and procedures, placing pressure on compliance teams to stay current and responsive. Managing large volumes of alerts, often with high false positive rates, can strain resources and slow investigations. Technology limitations, such as outdated systems or fragmented data sources, further complicate efforts to gain a holistic view of customer activity.

Additionally, maintaining staff expertise is an ongoing concern; as financial crime tactics grow more sophisticated, continuous training is essential to ensure investigators can identify emerging risks and adapt to new compliance standards. Overcoming these challenges requires a proactive approach: investing in modern, integrated technology, fostering cross-department collaboration, and prioritizing ongoing professional development for AML and fraud teams.

Better response to evolving threats

Financial crimes are becoming more complex, and the traditional siloed approach to managing fraud and AML/CFT risks is no longer sufficient. Shared AML case management offers a way forward, helping institutions respond more effectively to evolving threats while staying compliant with new regulations. It isn’t just a tool—it’s a necessity. Using one system to investigate, report, and manage suspicious activities allows institutions to manage alerts by identifying patterns that may go unnoticed. By integrating fraud and AML/CFT programs into one case management system, financial institutions can strengthen their defenses, improve efficiency, and stay ahead of the regulatory curve.



Measuring and improving AML Case Management effectiveness

A robust AML/CFT program is only as strong as its ability to adapt and improve. For community banks and credit unions, measuring the effectiveness of AML case management is not just a regulatory expectation; it’s a practical necessity for managing risk and supporting institutional growth. By establishing clear metrics and embracing continuous improvement, financial institutions can ensure their case management processes remain resilient in the face of evolving threats.

Setting Key Performance Indicators (KPIs) for AML Case Management

To understand and enhance the impact of your AML case management, it’s essential to track meaningful KPIs. These metrics provide visibility into operational efficiency, resource allocation, and the overall health of your compliance program. Common KPIs include:

  • Time from alert to case resolution: Shorter resolution times indicate a more efficient investigative process and minimize exposure to financial crime.
  • Number of Suspicious Activity Reports (SARs) filed: Monitoring SAR volumes helps assess both detection capability and reporting accuracy.
  • False positive rate: High rates may signal overly broad monitoring rules, leading to unnecessary workload and potential investigator fatigue.
  • Alerts per analyst: This metric helps ensure workloads are balanced and manageable, supporting staff effectiveness and retention.
  • Percentage of cases escalated for regulatory action: A high escalation rate can reflect the precision of your screening and investigative processes.

Regularly reviewing these KPIs empowers compliance teams to identify bottlenecks, allocate resources more effectively, and demonstrate program effectiveness to regulators and stakeholders.

Strategies for continuous improvement

An effective AML case management program is never static. Continuous improvement should be an ongoing priority, with strategies such as:

  • Regular review and refinement of alert thresholds: Adjusting rules and scenarios based on recent trends can reduce false positives and improve detection accuracy.
  • Ongoing staff training: Keeping investigators informed about the latest typologies and regulatory updates ensures your team remains prepared for emerging risks.
  • Process optimization: Streamlining workflows and removing redundancies, especially through shared case management systems, can significantly improve resolution times and collaboration.
  • Leveraging technology and feedback loops: Integrating automation and analytics not only enhances efficiency, but also provides actionable insights for refining your processes over time.

The role of data quality and documentation

High-quality data and thorough documentation are foundational to effective AML case management. Regular data cleansing and integration from multiple sources provide investigators with a comprehensive view of customer activity. Automated documentation tools help maintain clear, auditable records for each case, supporting regulatory compliance and enabling continuous learning across the institution.

By focusing on measurable outcomes and fostering a culture of continuous improvement, community financial institutions can build AML/CFT programs that are not only compliant but also resilient and responsive to change. As your trusted partner, Abrigo is committed to supporting your journey toward more effective and efficient AML case management.

About the Author

Terri Luttrell, CAMS-Audit, CFCS

Compliance and Engagement Director
Terri Luttrell is a seasoned AML professional and former director and AML/OFAC officer with over 20 years in the banking industry, working both in medium and large community and commercial banks ranging from $2 billion to $330 billion in asset size.

Full Bio

About Abrigo

Abrigo enables U.S. financial institutions to support their communities through technology that fights financial crime, grows loans and deposits, and optimizes risk. Abrigo's platform centralizes the institution's data, creates a digital user experience, ensures compliance, and delivers efficiency for scale and profitable growth.

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