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Texas National Bank amplifies fraud prevention with Abrigo Fraud Detection

Texas National Bank is a community financial institution headquartered in Jacksonville, Texas, that supports all types of customers, from small rural agriculture to some multimillion-dollar commercial properties. The bank has made significant investments in a robust fraud prevention program, prioritizing both cutting-edge technology and close collaboration with law enforcement. The bank turned to Abrigo’s new fraud detection software to address evolving fraud risks.

The challenge: Increasing fraud threats and complexity in detection

Stephen Wager, Chief Risk Officer and Chief Compliance Officer at Texas National Bank, saw a growing need for sophisticated fraud detection methods as fraud risks escalated in his region, particularly along the Dallas-to-Shreveport corridor. With high stakes—including significant fraud losses on cashier’s checks—Wager sought a solution that could tackle both the volume and sophistication of fraud the bank was facing.

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The solution: Abrigo’s comprehensive fraud detection solution

In response to these growing challenges, Texas National Bank deployed Abrigo Fraud Detection, which Wager describes as transformative for their program. Abrigo’s fraud detection tools enabled the bank to monitor transactions proactively and respond to threats in real-time.

Since implementing Abrigo’s fraud detection solution, Texas National Bank has dramatically improved its fraud detection capabilities. Within just two months, the bank identified and prevented over $377,000 in fraudulent check transactions. Wager credits Abrigo’s fraud detection tools for allowing the bank to take preventive action on high-risk transactions. The advanced analytics and real-time alerts have made it much easier to spot suspicious activity and take swift action.

“We needed software to identify the needle in the haystack, not just scan the whole haystack,” Wager explained. “Abrigo Fraud Detection helps us isolate high-risk items quickly, allowing our team to work efficiently and focus on actionable alerts.”

“This system saved us money and enabled us to protect our customers proactively. We’re catching fraud before it happens, and we’re able to catch fraudulent checks with image analysis that we couldn’t have caught [before].”

Stephen Wager, Chief Risk Officer and Chief Compliance Officer