Abrigo announces new Chief Customer Officer and Chief Revenue Officer
AUSTIN, TEXAS – January 18, 2022 – Abrigo, a leading technology provider of software solutions for financial institutions, announced today that it has named John Roper as Chief Revenue Officer and Andy Snow as Chief Customer Officer.
Both positions are new and reflect Abrigo’s expanding relationships with more than 2,400 financial institutions, as well as its current and expected growth.
As Chief Customer Officer, Snow will be responsible for Abrigo’s advisory department and post-contract customer corridor, including implementation, integration, and client success. He previously served as Senior Vice President of Customer Success.
Snow has a track record of building, growing, and leading customer success teams that implement and support transformative technology and services in the financial and healthcare industries, where he has spent most of his 25+ year career. Prior to joining Abrigo, then Sageworks, in 2017, Snow held various leadership positions at Fortune 15 and startup companies, including VP of Customer Service at AmerisourceBergen and Parata Systems. A graduate of the University of Alabama, Snow is passionate about helping Abrigo’s large customer base of financial institutions by delivering solutions and services that drive growth and manage risk.
“Empowering our customers and putting their needs at the forefront of everything we do is the key to our success,” Snow said. “I am honored to take on this new role and dedicated to continuing to champion financial institutions and their communities by giving them the solutions and services they need to grow while managing risk.”
Roper is promoted to Chief Revenue Officer and leads the commercial go-to-market sales teams as well as partnerships, enablement, and operations teams. His responsibilities include oversight of all acquisition and installed base sales teams, sales operations, and sales enablement. Previously, Roper served as Vice President of Sales at Abrigo.
Roper has nearly 20 years of experience as an analyst, manager, and sales director. Before joining Abrigo in 2016, Roper held various leadership positions at Deloitte and Parata Systems. Roper is a graduate of the University of North Carolina at Wilmington. He will bring a broad skill set to the Chief Revenue Officer role, including process improvement, competitive analysis, and product launch experience. Roper believes financial institutions are a pillar of our communities and is passionate about the mission to help financial institutions by delivering value through Abrigo’s vast set of solutions and services.
“We count our success based on our ability to empower the financial institutions that rely on us as their partner. Nothing is more critical to that success than having the best people, with a real passion for this industry, serving the market,” Roper said. “Our team brings that energy every day. I’ve enjoyed working in concert with them since I joined the organization, and I couldn’t be more excited about the road ahead.”
“Both Andy and John are passionate about Abrigo’s mission and are driven to win for our employees and customers,” said Abrigo CEO Jay Blandford. “They have been instrumental in scaling our business and supporting our customers. I am very excited for our future with Andy and John leading these critical areas of our business.”
Abrigo empowers U.S. financial institutions to support their communities by helping them drive growth and manage risk. Abrigo is a leading provider of lending and compliance software and services. Abrigo’s platform centralizes the institution’s data, creates a digital user experience, ensures compliance, and delivers efficiency for scale and profitable growth. Abrigo has secured strategic growth investments from funds managed by Accel- KKR and Carlyle (NASDAQ: CG). Visit www.abrigo.com to learn more. Follow Abrigo on social media using @WeAreAbrigo.