Abrigo Named Gold Stevie® Award Winner in Customer Service Department of the Year
Austin, Texas, May 2, 2019 – Abrigo, the leading technology provider of compliance, credit risk, and lending solutions for community financial institutions, was named the winner of a Gold Stevie® Award in the Customer Service Department of the Year category in The 17th Annual American Business Awards®.
The American Business Awards are the U.S.A.’s premier business awards program. All organizations operating in the U.S.A. are eligible to submit nominations – public and private, for-profit and non-profit, large and small.
Nicknamed the Stevies for the Greek word meaning “crowned,” the awards will be presented to winners at a gala ceremony at the Marriott Marquis Hotel in New York on Tuesday, June 11.
More than 3,800 nominations from organizations of all sizes and in virtually every industry were submitted this year for consideration in a wide range of categories, including Startup of the Year, Executive of the Year, Best New Product or Service of the Year, Marketing Campaign of the Year, Live Event of the Year, and App of the Year, among others. Abrigo was nominated in the Customer Service Department of the Year category for Financial Services.
“Abrigo is a leading star in customer care,” said one judge. Key differentiators for Abrigo’s support department, according to the award’s judges, include:
- Customers reaching a live person 99.5 percent of the time
- Over 95 percent of support cases closed on first contact
- Over 4,000 handwritten thank-you notes sent to customers
In the spring of 2018, Banker’s Toolbox acquired MainStreet Technologies (MST) and Sageworks. In January 2019, the companies rebranded to Abrigo. Each company was deeply committed to serving their employees, and as the three came together, they ensured that customers would continue to be a top priority.
“Bringing multiple companies together is no small task and it requires a lot of change by default, but ‘love for others’ is one of our core values and that isn’t negotiable,” said Wayne Roberts, CEO of Abrigo. “This recognition is a testament to our team and their drive for continuous improvement and commitment to serving our customers.”
More than 200 professionals worldwide participated in the judging process to select this year’s Stevie Award winners.
“The nominations submitted to The 2019 American Business Awards were outstanding. They illustrate the continued vibrancy of innovation and high level of achievement across the American economic landscape,” said Michael Gallagher, president and founder of the Stevie Awards.
Details about The American Business Awards and the list of 2019 Stevie winners are available at www.StevieAwards.com/ABA.
Abrigo is a leading technology provider of compliance, credit risk, lending, and asset/liability management solutions that community financial institutions use to manage risk and drive growth. Our software automates key processes – from anti-money laundering to asset liability management to fraud detection to lending solutions – empowering our customers by addressing their Enterprise Risk Management needs. Visit www.abrigo.com to learn more. Follow Abrigo on social media using @weareabrigo.
About the Stevie Awards
Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Women in Business, the Stevie Awards for Great Employers, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.
Sponsors of The 2019 American Business Awards include HCL America, John Hancock Financial Services, and SoftPro.