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Small business loan monitoring: A checklist for credit unions

As small business lending grows, credit unions need a monitoring process that keeps pace with portfolio changes and helps staff focus on the loans that need attention. This checklist provides a practical framework for maintaining visibility across performance, risk ratings, documentation, concentrations, and borrower circumstances.

The guide covers six areas of effective small business loan monitoring, including portfolio segmentation, monitoring requirements, early warning triggers, exception management, member outreach, and process refinement. Use it to assess your current process, clarify accountability, and identify actionable next steps.

You will learn:

How to segment portfolios and set monitoring requirements based on loan type, borrower profile, complexity, and risk
How to identify early warning indicators, manage exceptions, and focus staff attention on loans that need deeper review
How to use monitoring insights to guide member outreach, relationship reviews, and ongoing process refinement