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Crafting quality, cultivating community: How a local bank helped a small business make a big impact with Abrigo

Faster SMB lending is worth the investment

A small business perspective on the value of community financial institutions

 

At the core of every successful local economy is a network of small businesses that contribute to the community’s economic health and character. Integral to their success are community banks, which serve not merely as financial institutions but as trusted partners and advisors. These banks extend beyond the provision of funding—they offer tailored coaching, give strategic advice, and foster valuable relationships that help small businesses navigate growth and sustainability. When community banks leverage Abrigo lending products, they can streamline loan processes, enhance risk management, and ultimately, empower local businesses to achieve their dreams.

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Foster customer loyalty. Save time on manual processes and focus on personal relationships.

When locally-owned RW Supply+Design was rebranded in a merger, the company had a decision to make, and the obvious choice was to move all of its operations to a larger institution and sever ties with its smaller community bank. 

But accountant Evan Bailey said it was important for the company to keep its relationship with a local bank. Instead of choosing between the two, the company kept West Plains Bank and Trust Company as its primary lender and used their other banking relationship for accounting needs.

“You’re more important as a customer to a community bank,” he said. “With a larger bank, you might end up being just an account number. We really valued those personal relationships.”

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