With a 173-year legacy, First County Bank is deeply rooted in its community. But as the demands of commercial lending grew, its existing systems and manual workflows began to hinder efficiency. “We needed to get away from paper-based underwriting,” said David Christiansen, Chief Credit Officer at the bank. “We had a platform before that was electronic, but it was really only being used for spreading and kind of a glorified version of Microsoft Word.” The earlier system lacked integration, data mapping, and automation, forcing the small-but-agile team of five analysts and a credit manager to rely on time-consuming, error-prone processes. Data had to be manually entered, credit memos were built without dynamic content, and much of the reporting was disjointed.
Recognizing this as a growth and efficiency opportunity, the bank’s credit leadership transformed the lending workflow using Abrigo’s loan origination system (LOS). “We weren’t using all the tools that we could to create a very holistic, very centralized database of information,” Christiansen said. “Your products have really enabled us to do a lot more of that.”
