The Challenge: The Search for a New Vendor
The time had come. Danna Rozhon, BSA Officer at Purdue Federal Credit Union, was not happy with the credit union’s previous BSA/AML software. With a lack of adequate reporting, unfriendly customer service,
and limited customization within the old system, Danna knew it was time to switch.
Purdue Federal’s main goal in searching for a new software partner was to improve reporting. “We would go into audits and the NCUA would ask for different types of reports and things… We didn’t have a lot of that capability,” Danna said. The prior system
was “an out-of-the-box product that would not allow you to make a lot of adjustments.” Furthermore, the vendor was looking to dramatically increase price at renewal.
Disappointed in the previous system, Danna’s team decided to look for other vendors. They wanted to maintain the functionality they had in finding suspicious activity and fraud, but they knew there had to be a better system that would allow them to take their program to the next level. That’s when they found Abrigo.