Advisory and product support that builds trust
Technology alone can’t drive success. Financial institutions deserve partners who combine strategic insight with innovative solutions. Bank of the Pacific SVP Wayne Kepfer noted the strength of his relationship with Abrigo’s advisory team as a key differentiator.
“[Abrigo VP Neekis Hammond] and his team provide great service,” Kepfer said. “We enjoy working with him and his team, which was a major reason we went with Abrigo versus a competitor.”
Risk Analytics Manager Claudia Palmer Martinez of Bradesco Bank had a similar experience.
“Besides the fact that the Abrigo software has facilitated the allowance and stress testing process, Abrigo Advisory has proven to be invaluable,” she said. “Not only have they helped me in the design of the modules and training, but they have been my sounding board and have helped me answer auditors/regulators questions and challenges. They are my allies.”
As technology and needs evolve, financial institutions benefit from a partner who listens and iterates.
Abrigo’s customer Community, an interactive forum and events section accessible from products, hosts more than 85,000 online participants each month. Users offer input on product enhancements and can track whether and when their ideas are implemented.
“We use a lot of various products at our institution, [but] the personalized attention we receive from Abrigo is unmatched,” said Leigh Lindsey, Credit Systems Analyst with First Commonwealth Bank, an $11 billion Pennsylvania bank. “We have had several suggestions and enhancement requests implemented already and several in the works. In my experience, no vendor is as apt to implement customer suggestions as Abrigo.”
Successful software deployment goes beyond the technology's features and functionality. It’s about reliable support, expert advice, and relationships that help institutions navigate challenges and opportunities. Abrigo ensures customers receive the guidance they need to get the most out of their investment.
Prioritize relationships when choosing technology
Financial institutions evaluating technology vendors should consider not only the software itself but also the level of partnership a provider offers. When institutions have a true partner—one that listens, responds quickly, and works alongside them to solve problems—they’re more likely to see meaningful ROI and empowered teams.
The real measure of success with financial technology isn’t just automation or efficiency—it’s the long-term impact on operations, risk management, and relationships. Choosing a partner who understands that can make all the difference.
