Customers are worried about—and open to—AI
Artificial intelligence has quickly become both a red flag and a green light for consumers. In 2024, 74% of respondents feared AI would increase successful fraud. In 2025, that number jumped to over 83%.
But here's the twist: while concern about AI is rising, so is trust in how it can be used to prevent fraud. This year, 44% of consumers and an impressive 69% of small business owners state that they would feel safer if their institution used AI-powered fraud detection. People are beginning to accept that fraudsters are using advanced tools, and they want their banks and credit unions to fight back with equally sophisticated defenses.
Transparency is key. Clients want to know what tools are being used to protect them and how those tools make a difference.