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Small business lending in practice: Strategy, execution, and lessons learned from the field

Wednesday, March 25, 2026
2:00 PM ET / 1:00 PM CT

Small business lending remains a priority for many financial institutions, but turning intent into consistent results can be challenging. From setting the right strategy to executing day-to-day, institutions often face questions around policy, workflows, staffing, and borrower expectations.

In this panel-style discussion, Abrigo’s advisory and implementation teams join customers to share real-world insights on how they build and scale small business lending programs. Panelists will explain how they shape SBL strategy, make key implementation decisions, and refine their approach as programs evolve.

You will learn how institutions:

  • Define the role of small business lending within their broader lending strategy
  • Identify and address common points of friction in SBL programs
  • Apply real-world lessons as programs grow and mature

Meet Your Presenters

Darcy Johnson

VP Senior Commercial Lending Product Manager
Bankers Trust
Darcy Johnson is the Vice President and Senior Commercial Lending Product Manager at Bankers Trust, where she leads strategy, innovation, delivery and support for the bank’s commercial and small business lending solutions. With 20 years of experience in commercial and business banking lending and a deep understanding of both lender

Full Bio

Marah Wood

Business Loan Servicing Lead
Tennessee Valley Federal Credit Union
Marah is a commercial loan operations professional at Tennessee Valley Federal Credit Union with eight years of experience supporting and strengthening commercial lending functions within financial institutions. She brings broad expertise across loan operations, risk management, reporting, and process improvement, helping ensure accuracy, compliance, and operational efficiency throughout the loan

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Bailey Barretto, PMP

Director, Advisory Services
Abrigo
Bailey Barretto, PMP, is a Director in Abrigo’s Advisory Services, where she leads efforts to increase software adoption of clients while boosting ROI and benefit realization to achieve high results. She holds her PMP certification from the Project Management Institute as well as her Change Practitioner Certification from Prosci. Bailey

Full Bio