This simple but relevant way to measure the efficiency gains, along with a review of customer benefits, will reveal the capacity for building new revenue that clarifies ROI.

To avoid a labor-intensive lending process, financial institutions are looking for efficiencies, not only in new technology, but also in change management to implement those technologies.

SBA loans represent an underutilized growth engine for financial institutions. With proper planning and the utilization of technology, SBA lending can boost customer acquisitions and deposits.

By incorporating automation and workflow management to map the path of various loan applications, institutions can focus resources on the applications that warrant more analysis.