4. Have quick access to live support over the phone from people who understand the software they are using.
5. Improve the online experience for their prospective borrowers who are applying for a business loan, and modernize the process of tracking down data from their customers for renewals.
6. Reduce the amount of time and errors in setting the loan and lease losses reserve and do it in a manner that is defensible to auditors and examiners.
My recent visits with banks and credit unions represent just one of the ways that Abrigo actively reaches out to customers for feedback. As a company, we conduct hundreds of customer focus groups each year and constantly improve our products and introduce new ones to address our customers’ challenges and opportunities.
In the spirit of listening to our customers, we recently announced a new small business lending platform. As mentioned in our news release, “We’ve heard from our banking clients that, to really engage in small business loans, they need faster turnaround times and lower origination costs. That’s where our new Small Business Lending Platform helps institutions keep pace with the changing market in this segment.”
The Sageworks Small Business Lending Platform manages the full life of the loan, from online application through data gathering, decisioning, loan administration and portfolio management. Please learn more about the platform here.