You may have read Wells Fargo replaced its two-decade-old lending portal in December with a new portal named "Vantage." This new portal has an artificial intelligence AI integration and is to be the best-of-breed customer experience in all of banking.
A lot of us used a customer portal for PPP Lending due to the mere volumes of customer loan requests and documents flowing to/from the bank and the customer. Then once PPP was over, some of us went back to our old manual processes and never looked back. Customers were used to this bank interface after two rounds of PPP, and then we dropped it like a lead balloon. In my experience, community banks only do what they have to do.
However, there are five big reasons to automate SMB/Commercial Lending now. They are: