Skip to main content

Customer Due Diligence Checklist

Customer Due Diligence (CDD) is the cornerstone of a strong BSA/AML compliance program. In fact, CDD is commonly known as the fifth pillar of Bank Secrecy Act (BSA) compliance. In addition to general onboarding procedures required by your financial institution, regulatory expectation is that you know your customer, with relative certainty. It is also critical to know your customer’s customers, or with whom and where they conduct business. Periodic Enhanced Due Diligence (EDD) reviews should also be conducted for higher risk customers and entities.

This checklist outlines key elements to a strong CDD program, which should be risk-focused and aligned with your enterprise-wide risk assessment.

Download this checklist to learn:

  • Steps for Customer Due Diligence to help strengthen your institution’s program
  • Guidance on Enhanced Due Diligence, depending on the assessed risk of the customer
  • Occurrences when further Enhanced Due Diligence should be conducted

Looking for additional resources on conducting due diligence at your financial institution? Register for the complimentary Abrigo webinar, Beneficial Ownership and Due Diligence: Stepping Up Your Institution’s Information Collection Practices.

Looking for Banker’s Toolbox? You are in the Right Place!

Banker’s Toolbox is now Abrigo, giving you a single source for all your enterprise risk management needs. Use the login button here, or the link in the top navigation, to log in to Banker’s Toolbox Community Online.

Make yourself at home!

Looking for MainStreet Technologies? You are in the Right Place!

MainStreet Technologies is now Abrigo, giving you a single source for all your enterprise risk management needs. Use the contact us button here, or the link in the top navigation, to reach product support for your MST products.

Make yourself at home!

Looking for Sageworks? You are in the Right Place!

Sageworks is now Abrigo, giving you a single source for all your enterprise risk management needs. Use the login button here, or the link in the top navigation, to log in to your Sageworks products.

Make yourself at home!

Looking for Farin? You are in the Right Place!

Farin is now Abrigo, giving you a single source for all your enterprise risk management needs. Use the login button here, or the link in the top navigation, to log in to your Farin client portal.

Make yourself at home!

Abrigo acquires construction loan management solutions

Coupled with our lending suite, Construct and +Pay from BankLabs enable end-to-end automated residential/commercial construction loans.

Read the press announcement

BankLabs Logo Abrigo Logo

Valuant is now part of Abrigo

Together, our portfolio risk solutions and services are more robust than ever. No matter the credit risk, CECL challenge, or uncertainty ahead – you can face it head on.

Read the press announcement

Valuant Logo Abrigo Logo

DiCOM is now part of Abrigo

Best-in-class solutions to manage the life of a loan and protect asset quality in the face of growing pressure on borrowers.

Read the DiCOM Press Release

Valuant is now part of Abrigo

Our portfolio risk solutions and services are more robust than ever. No matter the challenge, we help you face it head on.

Read the Valuant Press Release