Behind the Data: Proof Challenges in Lending Processes Remain and How to Fix Them
Despite the digital push spurred by the pandemic, many lending and credit risk professionals reported challenges in their business lending process that hurt their institution’s ability to grow, manage credit risk, and satisfy customers or members.
In Abrigo’s 2021 Business Lending Process Survey, nearly 250 financial professionals answered questions related to their lending process. The goal of the survey was to help financial institutions benchmark their relative strengths and weaknesses against their peers for a variety of topics such as risk rating, pricing, underwriting, ticklers, and more.
Join this webinar to hear our panel of experts react to the results and offer up strategies to overcome these inefficiencies and inconsistencies to scale loan growth and manage risk.
You will learn:
- How other institutions approach business and commercial lending
- Pain points in the lending process and how others have solved them
- Trends in the industry that our subject matter experts are seeing
Behind the Data_ Proof Challenges in Lending Processes Remain & How to Fix Them

Alison Trapp
Senior Vice President, Professional Services
Alison Trapp, Senior Vice President of Professional Services, leads Abrigo’s Implementation and Advisory teams. After spending nearly 20 years in financial services, primarily on the commercial credit risk team of GE Capital, she joined Sageworks in 2017. Prior to the acquisition that formed Abrigo, she used her expertise in process
Spencer Hines
Senior Implementation Consultant
Spencer Hines is a Senior Implementation Consultant at Abrigo, where he focuses on implementing “full suite” loan origination systems across the country. Spencer was the primary founder of Abrigo’s best practice configurations for the Sageworks product line and he continues to push the efficiency envelope to better his client’s ROI with Abrigo.