Relationship Building: Institutions and Examiners

One of the most important business relationships your financial institution has is your relationship with examination staff from state and federal agencies, including the OCC, FDIC, Federal Reserve, and NCUA. A well-managed relationship needs tending even outside the exam window and should be nurtured by both sides on an ongoing basis. During this webinar, learn how to cultivate a collaborative relationship and effectively communicate with examiners.

Watch to learn:

  • Utilizing examiners as subject matter experts
  • Requesting examiner input and buy-in when making material business decisions
  • Addressing previously documented criticisms or recommendations
  • Knowing your escalation paths within the agencies

Meet Your Presenter

Jessica Caballero, CERP, CRCM

Jessica Caballero began her career as an examiner for the Office of the Comptroller of the Currency and worked as a BSA officer at a community financial institution as well as a compliance consultant with Compliance Alliance before joining Abrigo. She has examined banks for asset quality, consumer compliance, capital markets and information technology, has helped banks implement Dodd-Frank and has assisted banks and credit unions as they created risk assessment processes, policies, and comprehensive compliance management programs. As Abrigo’s Senior Manager of Strategy and Engagement, Jessica helps financial institutions accurately interpret risk management topics by providing industry training and thought-leadership whitepapers and articles. Jessica earned her bachelor’s degree in business economics from Texas State University.

Full Bio

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